My hand is up high. I pick my customers very carefully. I don't really base my business on repairs, therefore, I can afford to turn away those that will inevitably irritate the S**t out of me. All my customers know that they are going to get a quality job at a fair price, I've never even had one question a bill I have presented. I'm sure I'm in the 1% in that respect. The OP's post is the very reason I went away from doing auto repair for a living. Patients/clients generally don't question their doctor, dentist, accountant etc about every single item they are billed for, yet, with auto repairs, way too many people ASSUME the mechanic is a cheat before they even step through the door of the business.
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